Terms of service

1. Who we are and what we do

MedRise Health is a licensed A-group travel agency in Istanbul, Türkiye, and a member of TÜRSAB. We coordinate treatment journeys: we review your case with our partner clinics, prepare a written plan, and arrange the hotel, transfers, coordinator support and aftercare follow-ups around your treatment.

Medical and dental treatment is provided by the partner hospital or clinic named in your plan, under its own licence and its own terms. The clinic is responsible for clinical decisions and for the treatment itself.

2. Plans and prices

Prices on this website are indicative starting prices. Your plan states the clinic, the treatment, the number of days, what is included and the total price. The clinic confirms the plan at your in-person consultation; if it changes, you are told the new price before any treatment begins and can decline it.

3. Booking and payment

• A deposit of 25–30% of the plan total confirms your booking.
• The balance is paid on arrival at the clinic, after the in-person consultation.
• We accept bank transfer (GBP, EUR, USD) and card through a secure payment link.
• Flights, travel insurance, meals and personal expenses are not included unless your plan says so.

4. Cancellation and changes

• 14 days or more before travel: full refund of the deposit.
• Between 14 and 7 days before travel: 50% of the deposit is refunded.
• Less than 7 days before travel: the deposit is non-refundable.

If you cannot travel for a medical reason, tell us as soon as possible; we will work with the clinic and hotel to move your dates or refund what we can. If the clinic decides at consultation that treatment is not suitable for you, the deposit for the treatment is refunded.

5. Your part

• Give complete and accurate information about your health, medicines and previous treatment.
• Hold a valid passport and any travel documents you need, and appropriate travel insurance.
• Follow the clinic's aftercare instructions and attend the agreed follow-ups.

6. Aftercare and guarantees

Aftercare follow-ups run for six months from the end of treatment. Clinical guarantees are given by the clinic, in writing, and set out what is covered and for how long. We help you use them and coordinate any return visit.

7. Responsibility

We are responsible for the travel services we arrange and for coordinating your journey with reasonable care and skill. We are not responsible for the clinical outcome of treatment, which is the clinic's responsibility. Nothing in these terms limits rights you have by law.

8. Complaints

Tell your coordinator or email info@medrisehealth.com. We acknowledge complaints within two working days and aim to resolve them within 14 days.

9. Law

These terms are governed by the laws of the Republic of Türkiye.